AGB

1. Products and Services
Vivero Coffee offers physical products, including coffee beans and brewing equipment, as well as services such as coffee classes. We strive to ensure that all product and service descriptions on our website are accurate.

Customers who have booked a coffee class will be notified at least one week before the scheduled class whether the class will take place.
In the event that a class does not reach sufficient enrollment, Vivero Coffee reserves the right to reschedule the class, and the customer’s booking will automatically be transferred to the new date.

 

2. Ordering and Payment
All orders are placed through the Vivero Coffee website. Payments can be made via credit/debit card or PayPal. All prices displayed on the website include applicable taxes (VAT).

Customers will receive separate emails automatically via the Shopify system for:

  • Order confirmation with purchase details

  • Invoice for the order

  • Shipping notification when the order is dispatched

  • Delivery notification when the order is delivered

 

3. Shipping / Delivery
Shipping and delivery of orders are handled in accordance with our Shipping Policy. Customers are advised to review the Shipping Policy for detailed information regarding shipping providers, costs, processing times, delivery times, and Click & Collect options.

 

4. Cancellations and Refunds
Physical products may be returned in accordance with our Return & Refund Policy, in compliance with EU Directive 2011/83/EU and German consumer protection laws. Opened or used products may not be returned.
Bookings for coffee classes are non-refundable. In the event that a class does not reach sufficient enrollment, Vivero Coffee may reschedule the class, and the customer’s booking will automatically be transferred to the new date. Customers will be notified of any rescheduling at least one week before the originally scheduled class.

 

5. Limitation of Liability
Vivero Coffee shall not be held liable for any damages or losses arising from the use of our products or services, except in cases of intentional misconduct or gross negligence.
We are not responsible for any technical issues, temporary website outages, data loss, or other disruptions that may affect the use of our website or services. Customers use the website and products at their own risk.

 

6. Governing Law / Jurisdiction
These Terms of Service and any disputes arising from them shall be governed by the laws of the Federal Republic of Germany and applicable European Union consumer protection laws.
For business-to-business transactions, the courts of Berlin, Germany shall have exclusive jurisdiction.
For consumer transactions, mandatory consumer protection rights under German and EU law remain unaffected.

 

7. Privacy & Data Protection
Vivero Coffee collects, processes, and uses personal information in accordance with our Privacy Policy. This may include information such as your contact details, payment information, account information, transaction history, device and usage information, and communications with us.

We use this information to provide, improve, and personalize our services, process orders and payments, communicate with customers, prevent fraud, and comply with legal obligations.

By using our website and services, you consent to the collection and processing of your personal information as described in the Privacy Policy. You may exercise your rights regarding your personal data, including access, correction, deletion, and objection, as explained in the Privacy Policy.

 

8. Contact Information
For any questions regarding these Terms of Service, our Privacy Policy, or your orders, you may contact Vivero Coffee at:

Email: hello@viverocoffee.com
Address: Hauptstr. 130, 10827 Berlin, Germany