Refund policy
This Return & Refund Policy applies to all purchases made through our online store and complies with EU and German consumer protection laws.
1. Right of Withdrawal (Widerrufsrecht) for Physical Products
Customers have the right to withdraw from their purchase within 14 days without giving any reason.
This applies to physical products only (e.g., coffee beans, brewing equipment).
The withdrawal period expires 14 days after the customer receives the goods.
To initiate a return, please contact us at:
Email: hello@viverocoffee.com
2. Coffee Beans – Return Conditions
For hygiene and food safety reasons:
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Opened or unsealed coffee bags cannot be returned.
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Unopened, unused packages may be returned within the 14-day period.
3. Brewing Equipment – Return Conditions
Items such as Aeropress, V60, kettles, grinders, or other equipment may be returned within 14 days as long as they are unused and in their original packaging.
Items such as Aeropress, V60, kettles, grinders, or other equipment may be returned within 14 days as long as they are unused and in their original packaging.
If an item shows signs of use or damage, a partial refund may apply.
4. Coffee Classes & Workshops
Bookings for coffee classes, workshops, tastings, or any event held on a specific date and time are not eligible for withdrawal or refund, in accordance with EU Directive 2011/83/EU (Article 16, leisure services).
Bookings for coffee classes, workshops, tastings, or any event held on a specific date and time are not eligible for withdrawal or refund, in accordance with EU Directive 2011/83/EU (Article 16, leisure services).
Once a booking is made:
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No cancellations
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No refunds
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No rebooking (unless we cancel the event)
If you cannot attend, your spot may be transferred to another person — please notify us in advance by email.
5. Return Shipping Costs
Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery and include photos.
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery and include photos.
We will replace the product or issue a full refund at no additional cost.
7. Refund Processing
Refunds will be processed within 14 days after we receive and inspect the returned item. Refunds are issued via the original payment method.
Refunds will be processed within 14 days after we receive and inspect the returned item. Refunds are issued via the original payment method.
8. Contact
If you have any questions or concerns regarding returns, refunds, or this Return & Refund Policy, please contact us at:
If you have any questions or concerns regarding returns, refunds, or this Return & Refund Policy, please contact us at:
Email: hello@viverocoffee.com
Address: Hauptstr. 130, 10827 Berlin, Germany